Frequently Asked Questions
How do I best prepare for my scan?
Once you book you will receive a confirmation email with everything you need to know. If you have not received this email, please contact our office to confirm your email address.
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Why are you only open from 5-10am? ​
You must refrain from eating, drinking and exercising the morning of your scan for the best and most consistent results. This is why we are only open early in the morning.
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I havent received my DEXA results?​
Please check your spam/promotions folders, as sometimes it is redirected to this inbox. Please contact us via email if you are not able to locate after you have checked these folders.
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I have jewellery I cannot remove, can I still have a scan? ​
Yes you can, jewellery will increase your bone density results and will not accurately reflect your true results.
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I have a pacemaker or internal metal, can I still have a scan?
Yes you can, it will only impact your bone density reading, however this will remain consistent across scans as long as the artefact remains internal.
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What age do you have to be to have a scan?
You must be 16 years old to have a full body composition scan at our clinic​​
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I have already filled out the radiation waiver once, do I have to do it again?
Yes you do, it is a requirement of our radiation possession licence that every person must fill out a waiver before every scan.
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Is there a weight limit for the machine?
180kgs ​
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